Shipping & Return Policy

DOMESTIC SHIPPING RATES AND ESTIMATES:

Our orders are typically shipped using USPS.  We make every effort to use sustainable packaging for our shipments. We pack each order in Davidson, NC and ship as soon as possible, within 2 business days. We charge a flat $5.00 rate for ground shipping for domestic orders. USPS ground shipping typically takes 2-5 business days.  If you are needing to place a rush on your order, we will charge the applicable rate. Expect an email with a tracking number as soon as it ships to let you know your order is on the way! 

INTERNATIONAL SHIPPING: 

Shipping charges for your order will be calculated and displayed at checkout. Orders being shipped outside of the United States generally arrive within 2-4 weeks of the order date.

REFUNDS, RETURNS AND EXCHANGES:  

If for any reason you are not completely satisfied, we are happy to accept an exchange or full refund within 30 days of purchase. "Sale" purchases are eligible for store credit only within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipping charges are non-refundable and the customer is responsible for the return shipping cost.

How to Make a Return

Pack your return securely and include original packing slip if possible.

Per carrier of your choice ship back to…

 

Peaceware

99 Jackson St 

#1322

Davidson, NC 28036

United States

 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@peaceware.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@peaceware.com.